Shipping policy
Order Processing & Dispatch
We process and dispatch all orders within 2–3 business days after payment confirmation, reducing customer waiting time to ensure you receive your purchased items in a timely manner.
International Shipping & Delivery Time
Our standard international delivery typically takes 6–14 days to arrive, with delivery times varying by shipping destination. You can select the rush shipping option at checkout if you require expedited delivery service for your order.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on your order weight and delivery destination. The exact shipping cost is clearly displayed at checkout before payment, with no hidden fees or undisclosed additional charges.
Customs Duties & Import Taxes
International shipments may be subject to customs duties or import taxes set by local customs authorities. All applicable charges are the sole responsibility of the order recipient. We recommend reviewing your local import regulations prior to purchasing to avoid unexpected costs.
Packaging & Shipping Protection
We use sturdy, high-strength and shockproof packaging materials to protect products and preserve the freshness of our goods during transportation. For high-value orders, optional shipping insurance is available at checkout for enhanced shipment protection.
Delivery Inspection & After-Sales Service
Please inspect your package carefully upon delivery. If you notice packaging damage, leakage, or severe deformation, take photographic evidence, refuse to accept the parcel, and contact our team right away. If any product defects are found after signing for delivery, please notify our customer support team within 48 hours. We will verify the issue and provide suitable return, exchange or other reasonable solutions.
Customer Support
If you have any questions regarding shipping, customs procedures or delivery progress, our customer support team is available to assist you at any time. Feel free to reach out for professional guidance via email: info@jackctro.shop or phone: +64 27 839 1027.
Thank you for choosing JACK ALEXANDER MORRISON! We continually refine our logistics services to deliver a faster, safer, and worry-free shopping experience for all customers.